What is your return policy for International orders?

If for any reason you’re not satisfied with your purchase, please email sunoo@sunooto.com and we’ll provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by Sunooto Online Deals in the same currency and using the same exchange rate as your original tender. Returns must be made within 180 days of purchase. Please note: Shipping fees are not refunded for preference return.

All United States customers have a right to back out of a purchase within 7 days of completing the transaction (e.g. placing the order on the website). If a United States customer cancels their order during this 7-day period, Sunooto Online Deals will reimburse the customer for the cost of the product(s) AND any extra fees (e.g. shipping) paid by the customer to receive the item. Sunooto Online Deals can, however, charge the customer for cost of shipping goods back to Sunooto Online Deals. Reimbursement by Sunooto Online Deals will be within 30 days.

How do I return an item that shipped directly from the vendor?

Check your shipment invoice to find specific return instructions for the item you ordered. If you’re unable to locate the return instructions on the shipment invoice, please email sunoo@sunooto.com or mail Sunooto Online Deals,713 James Avenue,Wichita,KS,67213,US.

Can I return a gift I received?

Yes you can! International gift recipients can return merchandise received as gifts. please email sunoo@sunooto.com for specific instructions on your return.

Please note: When returning a gift, the return amount must be credited back to the original tender of the purchaser.

If for any reason you’re not completely satisfied with your in-store purchase, please email sunoo@sunooto.com and include the following information located on your store receipt:

  • Store number
  • Register number
  • Transaction number
  • Date of purchase
  • UPC number and description of merchandise
  • Reason for return

Additionally, please provide a telephone number where you can be reached as well as the country where you reside.

After submitting your email, you will be contacted by a Customer Service Agent within 48 hours who will assist in processing your return.